Frequently Asked Questions
Everything you need to know about your favorite intimates.
How do I determine my correct size?
We offer a comprehensive size guide on each product page. Our signature 'One Size' items are designed to fit sizes 4-14 comfortably due to our unique stretch lace technology.
What is your return policy for intimate apparel?
For hygienic reasons, we accept returns on unworn, unwashed items with original tags and liners attached within 30 days of purchase. Final sale items cannot be returned.
How should I care for my lace items?
To preserve the life of your garments, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid bleach and ironing.
When will my order ship?
Standard orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay for eligible orders.